Privacy Policy
Effective Date: February 2026
Ketamine Is Hope is committed to protecting the privacy and security of your personal and health information.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have.
Information We Collect
We collect information necessary to provide safe and effective care, including:
- Personal details (name, date of birth, address, phone number, email)
- Medical information (health history, treatment records, clinical notes)
- Payment information (when applicable)
- Website usage data (IP address, cookies, analytics)
How We Use Your Information
We use your information to:
- Provide and coordinate your clinical care
- Schedule appointments and communicate with you
- Process billing and payments
- Comply with federal and state laws
- Improve our services and clinic operations
We do not sell your information to third parties.
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How We Protect Your Information
We use administrative, technical, and physical safeguards to protect your information, including:
- HIPAA-compliant electronic health record systems
- Secure data storage and encryption where appropriate
- Access limited to authorized staff only
- Ongoing staff training in privacy and security
How Long We Retain Your Information
Ketamine is Hope retains protected health information for a minimum of seven years after a patient has ended services, in line with federal and state record-retention requirements.
When We May Share Your Information
We may share your information only when necessary for:
- Coordination with other treating providers (with your consent)
- Insurance billing and prior authorization (if applicable)
- Pharmacy services related to your treatment
- Legal requirements such as court orders or public-health reporting
We do not share your information for marketing without your explicit authorization
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Your Rights
You have the right to:
- Access your medical records
- Request corrections to your records
- Request restrictions on certain uses or disclosures
- Request confidential communications
- Receive a copy of this Privacy Policy
You may submit these requests in writing using the contact information below.
Cookies and Website Tracking
Our website may use cookies and analytics tools to improve functionality and understand how visitors use the site.
You can disable cookies through your browser settings if you prefer.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on this page.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Ketamine Is Hope
300 S St Louis Blvd, Suite 103
South Bend, IN 46617
Phone: 574-544-2283
Email: info@ketamineishope.com
